Privacy Policy

1. Introduction

Iluy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant platform and website (collectively, the "Service").

2. Information We Collect

Information You Provide

• Account information (name, email address, password)
• Profile information and preferences
• Content you submit, including prompts and conversations with our AI models
• Payment and billing information
• Communications you send to us (e.g., support requests, feedback)

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Usage data (features used, interactions, timestamps)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
• AI Model Providers: Prompts and content may be processed by third-party AI model providers to deliver responses. We do not share your account information with these providers.
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@iluy.ai.

8. Cookies and Tracking

We use cookies and similar technologies to collect usage information and improve the Service. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@iluy.ai.